Level 3 SKM Front Office Operation

City & Guilds (UK) Level 2 Diploma in Reception Services 

SKM (Sijil Kemahiran Malaysia): SKM, Malaysia's Skills Certificate, validates vocational skills from basic to advanced levels, administered by the Department of Skills Development (Jabatan Pembangunan Kemahiran, JPK). It plays a crucial role in enhancing workforce quality and competitiveness by formally recognising practical skills across various sectors, ensuring candidates meet industry standards through practical assessments and exams.

City and Guilds: City and Guilds, a global leader in skills development based in the UK, offers respected vocational qualifications and apprenticeships in sectors like engineering, hospitality, healthcare, and business. Recognised worldwide, its certifications support lifelong learning and career advancement, designed in collaboration with employers to meet current and future industry needs. 

This programme provides students with professional skills to operate in various types of hospitality operations. It entails both theoretical and practical training that equip students with thorough technical, interpersonal and operational skills that will allow them to succeed in their chosen industry.

PROGRAMME STRUCTURE

• Front Office Telephone Services
• Front Desk Operation
• Concierge Services
• Guest Service Operation

CAREER OPPORTUNITIES

• Front Office Assistant/Supervisor Duty Supervisor
• Reservation Manager / Supervisor/ Assistant Ecommerce Supervisor
• Revenue Supervisor
• Concierge Bell Man
• Guest Service Executive/ Assistant
• Telephone Operator/ Communication Executive
• Butler